Legal
Privacy
Policy
Our Commitment
Jimvio is committed to protecting your privacy and handling your personal data with the highest standards of transparency and security.
01 — Information We Collect
| Category | Examples | Purpose |
|---|---|---|
| Account Data | Name, email, username, password | Authentication |
| Profile Data | Bio, photo, country, social handles | Public creator profile |
| Financial Data | Payout details, transaction history | Payments & payouts |
| Usage Data | Pages visited, clicks, session duration | Analytics & improvement |
| Content Data | Posts, campaign submissions, listings | Platform functionality |
| Support Data | Tickets, messages, feedback | Customer support |
| Cookie & Tracking | Session cookies, analytics cookies, preference data | UX optimization |
| Commerce / Shopify store data | Shop domain, product catalog metadata, inventory levels, order identifiers, shipping addresses needed for fulfillment, tracking numbers | Jimvio Commerce OS: sync products, inventory, orders, and fulfillment with connected Shopify stores |
02 — How We Use Your Data
- —Create and manage your account and platform access.
- —Process transactions, calculate commissions, and execute payouts reliably.
- —Verify creator and seller identity and prevent fraud and abuse.
- —Display relevant products, campaigns, and community recommendations.
- —Send transactional emails: account activity alerts, payout confirmations.
- —Send marketing communications — only with your explicit consent.
- —Analyze platform performance and continuously improve user experience.
- —Comply with legal obligations and respond to lawful law enforcement requests.
- —Detect and prevent violations of our Terms of Service.
03 — Data Sharing & Third Parties
We share data only with trusted third parties essential to platform operations, and only to the extent strictly necessary. All partners are bound by data processing agreements.
| Recipient | Purpose | Data Shared |
|---|---|---|
| Payment Processors | Execute transactions and payouts | Financial data only |
| Analytics Providers | Understand platform usage | Anonymized usage data |
| Cloud Infrastructure | Host platform data securely | Encrypted storage |
| Shopify (connected stores) | Authorize store connection; exchange order/product/inventory/fulfillment data via Shopify Admin APIs and webhooks | Only data required to operate Jimvio Commerce for that merchant’s connected store |
| Fulfillment suppliers (e.g. Jimvio Store) | Route and fulfill merchant orders when the merchant enables supplier integration | Order line items, shipping destination, and tracking as needed for fulfillment |
| Legal Authorities | Comply with lawful requests | As required by law |
04 — Your Privacy Rights
Request a complete copy of all personal data we hold about you.
Correct any inaccurate or incomplete information in your profile.
Request full deletion of your account and all associated data.
Export your data in a machine-readable format (JSON/CSV) anytime.
Opt out of marketing or non-essential data processing instantly.
Limit how we use your data during disputes or active verification.
Revoke consent for non-essential data processing at any time.
To exercise any right, contact info@jimvio.com or go to Settings → Privacy. We respond within 30 days.
05 — Data Security
- ✓All data transmitted via TLS/SSL encryption — never in plaintext.
- ✓Passwords hashed with industry-standard bcrypt/Argon2 algorithms.
- ✓Payment details tokenized — never stored in plaintext on our systems.
- ✓Ongoing security audits and penetration testing by independent specialists.
- ✓Personal data accessible only to authorized personnel on a need-to-know basis.
- ✓Dedicated breach response team with documented incident response protocol.
06 — Data Retention
We retain your data as long as your account is active or as required by law. Upon account deletion, personal data is removed within 90 days. Financial transaction records are retained for 7 years as required by international tax regulations. Anonymized analytics data may be retained indefinitely.
07 — Shopify & Jimvio Commerce
When a merchant connects a Shopify store to Jimvio Commerce OS, Jimvio acts as a processor of store data needed to operate Commerce features (products, inventory, orders, fulfillment, and optional supplier routing such as Jimvio Store). Access tokens are stored encrypted server-side and are never exposed in the browser.
- —We request only Shopify Admin scopes required for live Jimvio Commerce features.
- —Order and customer contact fields used for fulfillment may include name, email, phone, and shipping address.
- —Shopify mandatory compliance webhooks (customers/data_request, customers/redact, shop/redact) are processed with HMAC verification.
- —Merchants can disconnect a store in Jimvio Commerce; uninstalling the app from Shopify also clears stored access tokens.
- —Privacy requests: info@jimvio.com or support@jimvio.com.
Questions? Contact us at info@jimvio.com · jimvio.com/privacy
