Refunds & Disputes

Last updated: May 06, 2026• Version 1.0

Buyer Refund Policy

Product Type	Refund Window	Conditions
Digital Products	72 hours	If file is defective or not as described
Physical Products	30 days	If damaged, incorrect, or not delivered
Subscriptions	24 hours	After first billing only — no refund on renewals
Campaign Earnings	Non-refundable	Once content is approved and paid

Seller & Creator Payout Policy

Payouts are processed on a NET-30 basis (30 days after confirmed sale).
Minimum payout threshold: $20 USD (or local currency equivalent).
Payout methods: Stripe, PayPal, bank transfer, or local mobile money (country-dependent).
Earnings on hold pending fraud review are not eligible for payout until cleared.
Tax withholding applies as required by your country's tax regulations.
Failed payouts due to incorrect banking details are the account holder's responsibility.
Jimvio does not charge a fee for standard monthly payouts.

Chargeback & Dispute Resolution

In the event of a buyer chargeback, Jimvio will temporarily hold associated seller earnings pending resolution. Sellers may submit evidence to dispute chargebacks through the dashboard. Excessive chargebacks (above 1% of monthly volume) may result in account review.