How do I change my email address?
Updated 2026-10-10
Your sign-in email is the address on the account; change it only through the account security flow, not by editing a public profile name.
What to do
- Sign in and open Identity settings or account security.
- Start an email change if that control is available for your account.
- Confirm the change from both the old and new inbox when Jimvio asks you to.
Eligibility
The new address must be one you can access. Jimvio will not switch an email because a ticket asks for it without verifying the account.
If something goes wrong
- If you cannot sign in to start the change, use account recovery first.
- If the new address is already registered, that address cannot be attached to a second account.
Open a support ticket only after the in-product change fails, and include both email addresses. Do not include passwords.
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