Live Streaming
Going live, devices, co-hosts, chat, and live product links.
- How do I start a live session?
Start a session from Jimvio Live. As the host you control the camera and the live room.
- What permissions are required for live streaming?
The browser must allow the camera and microphone for the Jimvio site. The host must be signed in.
- How do I configure my microphone and camera?
Choose the microphone and camera in the live room controls after the browser permission is allowed.
- How do I share my screen?
Live includes screen sharing. A new share appears as a preview. The host chooses which screen is on the main stage.
- How do co-hosts work?
A host can invite co-hosts into the live session. Community live rooms also let a host or co-host run a session with members.
- How does live chat work?
Viewers can use live chat while the session status is live.
- How do audience interactions work?
Viewers interact through live chat while the session is live. The host controls the room.
- How do I promote products during a live session?
Share a marketplace link or an affiliate link in chat. The purchase is completed on that product’s checkout page.
- How does live commerce work?
Live commerce on Jimvio means sharing a product during a live session. The sale happens on the product checkout, not inside the video player.
- How do I handle stream interruptions?
If the stream drops, rejoin the same session after you check the network and device permissions.
- How do recordings and replays work?
Recording starts only when the host starts it and the recording service accepts the session. A replay exists after that recording finishes and is stored.
- How do I report abusive live chat?
Report abusive chat with the session and what was said, using a support ticket or the report tools on the session if they are shown.
- How do I resolve audio or video issues?
Most audio and video issues are device permissions, the wrong input, or a weak connection.
- What should I check if a stream fails to start?
Check that you are signed in, the browser allowed the camera, and the session status changes to live.