Payments & Payouts
Checkout methods, wallet balances, transaction history, and withdrawal requests.
- How do payments work on Jimvio?
A buyer pays on Jimvio checkout, and a completed payment is recorded on the order. Seller, affiliate, and campaign earnings that are credited appear in the Jimvio wallet.
- What payment methods are supported?
Supported buyer methods are the ones checkout displays for that order: Flutterwave card, mobile money, Binance Pay, NowPayments, and Jimvio wallet when offered.
- How do I view my wallet balance?
Open Wallet while signed in. The balance on that page is the balance Jimvio has recorded for you.
- How do I view transaction history?
Wallet transactions list the credits and debits recorded on your account.
- How do I request an eligible payout?
Request a withdrawal from Wallet after the amount is available and a payout method is saved.
- Why is a payout pending?
A payout stays pending while the withdrawal is still being processed. Pending is not the same as paid.
- Why has a payout failed?
A payout fails when the wallet or provider records a failure for that withdrawal. The wallet status is the result.
- Why does my available balance differ from my total earnings?
Available balance is what you can withdraw now. Total earnings can include pending, unpaid, or already withdrawn amounts.
- What are pending, approved, available, and paid earnings?
These words describe different stages, and only the status stored on the commission, campaign, or wallet row counts.
- How do transaction fees work?
Any fee that applies is the one recorded on the order, campaign, or wallet transaction. Jimvio Help does not quote a universal fee rate.
- How do refunds affect earnings?
A refund reduces the related earning when Jimvio records the refund. Until that record exists, the wallet does not change.
- How do I report a payment problem?
Report a payment problem with a ticket that includes the order or transaction reference and what the page currently shows.
- What information is needed to investigate a failed transaction?
Support can look up a failed payment from its order or transaction reference, the approximate time, and the method type.
- Why might a payment method be unavailable?
A method is unavailable when checkout or the wallet does not list it for that action.
- How do I verify the status of a transaction?
Verify a transaction by opening it in Orders or Wallet transactions. That status is the one support will use.