Help articles
197 published articles.
Account & Security
How do I create a Jimvio account?Create a Jimvio account on the registration page with an email address you can access.
Account & Security
How do I sign in?Sign in from the Jimvio login page with the email and password for your account.
Account & Security
How do I reset my password?Reset your password from the Forgot password page; Jimvio emails a reset link to the address on the account.
Account & Security
What should I do if I cannot access my account?Start with a password reset to the email on the account, then contact support if you no longer control that email.
Account & Security
How do I update my profile?Update your name and profile details from Identity settings after you sign in.
Account & Security
How do I change my email address?Your sign-in email is the address on the account; change it only through the account security flow, not by editing a public profile name.
Account & Security
How do I verify my account?Verify your identity from the Identity verification page when Jimvio asks you to, and complete any business verification required for selling.
Account & Security
Why might verification be required?Jimvio asks for verification when an action needs a confirmed identity or business, such as selling physical products or receiving certain payouts.
Account & Security
How do I protect my account?Protect the account by using a unique password, keeping the email inbox private, and turning on authenticator-based sign-in where Jimvio offers it.
Account & Security
What should I do if I suspect unauthorized access?Change your password immediately, then tell support what changed that you did not do.
Account & Security
How do I manage notifications?Manage notification preferences from the notification settings page while you are signed in.
Account & Security
How do I change my account settings?Account, identity, and notification settings live in Identity settings and the settings pages linked from there.
Account & Security
How do I request account deletion?Jimvio does not offer a self-serve delete button. Request deletion by opening a support ticket while signed in to that account.
Account & Security
How do I report suspicious activity?Report suspicious activity with a support ticket that describes what you saw, without sending secrets.
Account & Security
Why might an account action be restricted?An action is restricted when the account is missing a required verification, the feature is unavailable for that account, or a review is still pending.
Marketplace
How do I browse the marketplace?Browse products from the Marketplace page, including physical listings and collections.
Marketplace
How do I search for products?Search from the marketplace search field or the global search in the header.
Marketplace
How do I view product details?Open a product from search or the marketplace to see its description, price, and whether it is physical or digital.
Marketplace
How do I identify a seller?The product page shows the seller or store attached to that listing.
Marketplace
How do I place an order?Place an order by adding the product and completing Jimvio checkout with a payment method the page offers.
Marketplace
How do I use the shopping cart?The cart holds products you intend to buy before you pay.
Marketplace
How does checkout work?Checkout collects the order details and takes payment with a method offered on that page.
Marketplace
What payment methods are available?The checkout page lists the methods available for that order. They can include card via Flutterwave, mobile money, Binance Pay, NowPayments, and Jimvio wallet.
Marketplace
How do I find my orders?Signed-in buyers find purchases under Orders. Storefront purchases can also appear under that store’s account orders.
Marketplace
How do I track an order?Open the order and read the status and tracking number if the seller or supplier has added one.
Marketplace
What should I do if an order is delayed?Check the order status first, then contact support with the order reference if it stays stuck.
Marketplace
How do I contact a seller, if supported?Use the order or messaging entry Jimvio shows for that purchase. Do not move payment off Jimvio.
Marketplace
How do cancellations work?A cancellation changes the order only when the order tools record it. Submitting a request is not the same as a completed cancellation.
Marketplace
How do refunds work?A refund is real only when the order or payment record shows it. Jimvio support does not promise a refund in advance.
Marketplace
How do I report a product or seller concern?Report a misleading listing, unsafe product, or seller problem with a support ticket and the product or order reference.
Marketplace
How do I distinguish physical products from digital products?The product type on the listing tells you whether the item ships or is delivered as digital access.
Selling & Seller Management
How do I open or configure my seller profile?Set up selling from the seller and commerce tools after you sign in. Physical products can require business verification before publishing.
Selling & Seller Management
How do I create a product listing?Create a listing from seller products by adding the title, price, product type, and the details buyers should see.
Selling & Seller Management
How do I upload product images?Add images in the product form while you create or edit the listing.
Selling & Seller Management
How do I set product prices?Set the buyer price and currency on the product form. That price is what checkout uses.
Selling & Seller Management
How do product variants work?Variants are the options on a listing, such as size or supplier SKUs, when the product form includes them.
Selling & Seller Management
How do I manage inventory?Update stock on your own listings in the product or commerce inventory tools. Supplier stock for imported products follows supplier sync.
Selling & Seller Management
How do I update or remove a listing?Edit a listing from seller products, or unpublish it when you no longer want buyers to order it.
Selling & Seller Management
How do I manage incoming orders?Sellers review new orders from the seller and commerce order views.
Selling & Seller Management
How do I prepare orders for fulfillment?Fulfill a physical order you ship yourself by preparing the item and recording shipment on the order. Digital orders grant access after payment.
Selling & Seller Management
How do I monitor sales?Review paid orders and listing sale counts from seller and commerce order views.
Selling & Seller Management
How do I calculate my earnings?Seller earnings are the amounts credited to your Jimvio wallet for completed sales, not the sum of listing prices.
Selling & Seller Management
How do I receive eligible seller payouts?Request a withdrawal from the wallet after earnings are available, using a payout method you have added.
Selling & Seller Management
How do I improve product discoverability?Buyers find listings through titles, categories, and search, so use a clear title and complete the product fields.
Selling & Seller Management
How do I resolve listing errors?Fix the field the product form names, then save again. The message on the form is the reason the save failed.
Selling & Seller Management
What should I do if my product is not visible?A product stays off the marketplace when it is draft, unpublished, out of stock, or blocked by verification.
Payments & Payouts
How do payments work on Jimvio?A buyer pays on Jimvio checkout, and a completed payment is recorded on the order. Seller, affiliate, and campaign earnings that are credited appear in the Jimvio wallet.
Payments & Payouts
What payment methods are supported?Supported buyer methods are the ones checkout displays for that order: Flutterwave card, mobile money, Binance Pay, NowPayments, and Jimvio wallet when offered.
Payments & Payouts
How do I view my wallet balance?Open Wallet while signed in. The balance on that page is the balance Jimvio has recorded for you.
Payments & Payouts
How do I view transaction history?Wallet transactions list the credits and debits recorded on your account.
Payments & Payouts
How do I request an eligible payout?Request a withdrawal from Wallet after the amount is available and a payout method is saved.
Payments & Payouts
Why is a payout pending?A payout stays pending while the withdrawal is still being processed. Pending is not the same as paid.
Payments & Payouts
Why has a payout failed?A payout fails when the wallet or provider records a failure for that withdrawal. The wallet status is the result.
Payments & Payouts
Why does my available balance differ from my total earnings?Available balance is what you can withdraw now. Total earnings can include pending, unpaid, or already withdrawn amounts.
Payments & Payouts
What are pending, approved, available, and paid earnings?These words describe different stages, and only the status stored on the commission, campaign, or wallet row counts.
Payments & Payouts
How do transaction fees work?Any fee that applies is the one recorded on the order, campaign, or wallet transaction. Jimvio Help does not quote a universal fee rate.
Payments & Payouts
How do refunds affect earnings?A refund reduces the related earning when Jimvio records the refund. Until that record exists, the wallet does not change.
Payments & Payouts
How do I report a payment problem?Report a payment problem with a ticket that includes the order or transaction reference and what the page currently shows.
Payments & Payouts
What information is needed to investigate a failed transaction?Support can look up a failed payment from its order or transaction reference, the approximate time, and the method type.
Payments & Payouts
Why might a payment method be unavailable?A method is unavailable when checkout or the wallet does not list it for that action.
Payments & Payouts
How do I verify the status of a transaction?Verify a transaction by opening it in Orders or Wallet transactions. That status is the one support will use.
Affiliate Marketing
What is Jimvio Affiliate?Jimvio Affiliate lets you share a tracked product link and records commission when a qualifying purchase is attributed to that link.
Affiliate Marketing
How do I join an affiliate program?Use the Affiliates area while signed in. Product affiliate tools are available from the marketplace product and the link manager.
Affiliate Marketing
How do I find products to promote?Find products in the marketplace, then open that product’s affiliate tools or create the link from the affiliate link manager.
Affiliate Marketing
How do I generate an affiliate link?Affiliate tools generate a tracked short link for a product so clicks and qualifying sales can be attributed to you.
Affiliate Marketing
How do tracked links work?A tracked link records the click against your affiliate link. A later qualifying purchase can then be attributed to that link.
Affiliate Marketing
What are deep links?A deep link on a product’s promote page points at your tracked short link so the buyer lands on that product with your attribution.
Affiliate Marketing
How do QR codes work?The product promote page can show a QR code that points at your tracked short link.
Affiliate Marketing
How are commissions calculated?Each product has its own commission terms. After a qualifying order through your tracked link, commission is recorded from pending toward approved and then paid.
Affiliate Marketing
Why is a commission pending?Pending means the commission is recorded but not yet approved. Approval follows order confirmation for that sale.
Affiliate Marketing
When is a commission approved?A commission is approved when the affiliate record moves to approved after the order is confirmed. Approved earnings are then paid into your Jimvio wallet.
Affiliate Marketing
Why might a commission be rejected?A commission can be rejected when the order is canceled, returned, or not attributed to your tracked link.
Affiliate Marketing
How do I track clicks and conversions?The affiliate dashboard and link manager show clicks, conversions, and earnings for each link.
Affiliate Marketing
How do I find my affiliate earnings?Approved affiliate earnings are paid into your Jimvio wallet. The affiliate dashboard shows the commission rows behind those credits.
Affiliate Marketing
How do I request a payout?Request the payout from Wallet after approved affiliate earnings are available there.
Affiliate Marketing
How do I promote products responsibly?Promote only with your tracked link and only with claims the product page supports.
Affiliate Marketing
What happens if a customer cancels or returns an order?A canceled or returned order can keep the commission pending, reject it, or reverse an earning that was recorded.
Dropshipping
What is dropshipping?Dropshipping on Jimvio means you import a supplier product into your store, set your selling price, and the connected supplier fulfills the order.
Dropshipping
How do I discover eligible dropshipping products?Browse supplier products in Commerce that can be imported into your store.
Dropshipping
How do I import a product?Importing a supplier product adds it to your Jimvio store so you can price it and sell it.
Dropshipping
How do I edit an imported listing?Edit the selling details on the imported listing. Keep the supplier identity and variant mapping that stock sync uses.
Dropshipping
How do I set a selling price?You set the selling price on the imported listing. Buyers pay that price at Jimvio checkout.
Dropshipping
How should I estimate profit?Estimate profit as your selling price minus the supplier cost shown, and account for shipping the product shows. It is an estimate, not earnings.
Dropshipping
How does inventory synchronization work?Connected supplier listings can sync stock through Jimvio’s supplier inventory sync, including CJ stock updates for linked variants.
Dropshipping
How do I manage supplier availability?Supplier availability is the stock and status the connected supplier provides. You manage whether your listing stays published.
Dropshipping
How are dropshipping orders processed?Orders for imported products are fulfilled through the supplier connection and updated on the Jimvio order.
Dropshipping
How does supplier fulfillment work?The connected supplier fulfills the order and Jimvio stores tracking when that step returns it.
Dropshipping
How do shipping costs affect pricing?Shipping is part of what the buyer pays or what your margin must cover, depending on what checkout shows for that product.
Dropshipping
How do I track shipments?Track a dropshipping order from the Jimvio order when a tracking number has been stored.
Dropshipping
What happens if a supplier runs out of stock?When supplier stock is zero, the listing can stop being purchasable or the supplier can fail an order already placed.
Dropshipping
How do I handle delayed shipments?Read the supplier and Jimvio order status. A delay is not a delivery date you can invent for the buyer.
Dropshipping
What should I do if an import fails?An import fails when the product does not appear in your store or Commerce shows an error. Retry only after you confirm it is absent.
Dropshipping
Which supplier integrations are currently active?The active path is Jimvio Commerce supplier import and inventory sync, including CJ stock updates for linked variants. Older external sales-channel sync pages are not the active path.
Creators & Content
How do I create a creator profile?Create a Jimvio account and complete your profile. Creator campaign tools are in the UGC area.
Creators & Content
How do I discover creator opportunities?Open UGC campaigns and apply to briefs that match the work you do. Each brief lists its own requirements.
UGC & Clipping
What is user-generated content?UGC is original content you create for a brand campaign and submit for review.
UGC & Clipping
What is clipping?Clipping is short-form clip work for clipping campaigns. Those campaigns live in the clipping tools alongside other UGC campaign types.
UGC & Clipping
How do I find clipping campaigns?Find clipping campaigns in the UGC area, where clipping is listed with other campaign types.
Creators & Content
How do I join an eligible campaign?Open the campaign and join or apply when the button is available. Eligibility is the brief’s requirements.
Creators & Content
How do campaign briefs work?The brief is the instruction for the campaign: deliverables, rules, and the payment model.
UGC & Clipping
How do I submit content?Creators open the campaign and submit content for review. Payment follows the campaign’s model after approval.
UGC & Clipping
What makes a submission eligible?A submission is eligible when it meets the published brief and is submitted on a campaign you joined.
UGC & Clipping
How do reviews and approvals work?The brand reviews submissions in the campaign tools and approves or declines them.
Creators & Content
How does payment for campaign work get determined?Creators are paid from the campaign budget using the model on the brief: a fixed amount per approved piece, a rate per views, or both when the campaign is set up that way.
Creators & Content
How do I monitor campaign earnings?Approved campaign earnings are credited to your Jimvio wallet. The campaign shows the stats it has recorded.
Creators & Content
Do I need a large audience?Not always. Each campaign sets its own requirements on the brief. Read that brief before you apply.
UGC & Clipping
How do I address a rejected submission?Read the rejection reason on the submission. Send a new submission only if the campaign still allows one.
UGC & Clipping
How do I protect content rights?Submit only content you have rights to, and follow the usage the brief describes.
UGC & Clipping
How do I report misuse of my content?Report misuse in a support ticket with the URL of the content and where it was used without permission.
Brand Campaigns
How do I set up a brand profile?Use your Jimvio account and the UGC campaign center to run a brand campaign. Complete the profile buyers and creators will see.
Brand Campaigns
How do I create a campaign?Start a campaign from the campaign center. Set the brief, budget, and payout rules, then publish it so creators can join.
Brand Campaigns
How do I write a campaign brief?Write the brief in the campaign so creators know the deliverable, the rules, and how payment works.
Brand Campaigns
How do I define deliverables?Deliverables are the pieces you list on the brief, such as a video, a clip, or another format the campaign form accepts.
Brand Campaigns
How do I set a campaign budget?Set the budget on the campaign and fund it from the campaign funding step. Creators are paid from that budget.
Brand Campaigns
How do I discover suitable creators?Browse creators in the UGC area and set requirements on your brief. Creators who match can apply, and you review them.
Brand Campaigns
How do I review submissions?Open the campaign’s submissions and approve or decline each one against the brief.
Brand Campaigns
How do I request revisions?Ask for a change by declining or commenting in the campaign tools when those tools record the request, and say what the brief still needs.
Brand Campaigns
How do campaign approvals work?Approval is the status stored on the submission. Approved pieces follow the payment model and credit the creator’s wallet from the campaign budget.
Brand Campaigns
How do campaign payments work?You fund the campaign budget. Creators are paid from that budget after approval, into their Jimvio wallets.
Brand Campaigns
How do I measure performance?Campaign tools show the stats recorded for that campaign, including views, submissions, and budget spend.
Brand Campaigns
How do I resolve a campaign dispute?Use the submission status and brief as the record, then open a support ticket if the campaign tools do not match what they show.
Brand Campaigns
How do I manage campaign deadlines?Put dates in the campaign schedule or brief when the product asks for them, and close the campaign when you stop taking work.
Brand Campaigns
How do I prevent fraudulent submissions?Approve only submissions that match the brief and that the campaign recorded from a joined creator.
Communities
How do I create a community?Create a community from the communities area and set its name, description, and who can join.
Communities
How do I configure a community?Use the owner console and community settings to change details, access, and which features are on.
Communities
How do I invite members?Invite people with the share link or QR code from the community, or the invite tools in the owner console.
Communities
How do community roles and permissions work?The owner console manages members and roles. Owners and admins can manage the community; members use the features their role allows.
Communities
How do I create community spaces?Spaces are created from the community’s space tools when you are allowed to manage them.
Communities
How do I publish a post?Publish a post from the community feed or space composer when you have permission to post there.
Communities
How do I manage community discussions?Owners and moderators manage discussions from the community feed and moderation tools.
Communities
How do I organize events?Communities include events that members can open from the community when you create them.
Communities
How do courses work?Communities can host courses for members, and online courses can also be sold as digital products.
Communities
How do paid communities work?A community can be free to join or paid. Paid communities use the membership price you set.
Communities
How do I moderate members?Use the owner console to manage members, including the roles and removals the console offers.
Communities
How do I report inappropriate behavior?Report it with a support ticket that includes the community link and the post or profile URL.
Communities
How do I grow community participation?Invite people with a share link or QR code, and keep the community active with posts, events, courses, and live rooms.
Communities
How do I resolve access problems?Access fails when the person is signed into the wrong account, the community is paid and unpaid, or their membership is inactive.
Live Streaming
How do I start a live session?Start a session from Jimvio Live. As the host you control the camera and the live room.
Live Streaming
What permissions are required for live streaming?The browser must allow the camera and microphone for the Jimvio site. The host must be signed in.
Live Streaming
How do I configure my microphone and camera?Choose the microphone and camera in the live room controls after the browser permission is allowed.
Live Streaming
How do I share my screen?Live includes screen sharing. A new share appears as a preview. The host chooses which screen is on the main stage.
Live Streaming
How do co-hosts work?A host can invite co-hosts into the live session. Community live rooms also let a host or co-host run a session with members.
Live Streaming
How does live chat work?Viewers can use live chat while the session status is live.
Live Streaming
How do audience interactions work?Viewers interact through live chat while the session is live. The host controls the room.
Live Streaming
How do I promote products during a live session?Share a marketplace link or an affiliate link in chat. The purchase is completed on that product’s checkout page.
Live Streaming
How does live commerce work?Live commerce on Jimvio means sharing a product during a live session. The sale happens on the product checkout, not inside the video player.
Live Streaming
How do I handle stream interruptions?If the stream drops, rejoin the same session after you check the network and device permissions.
Live Streaming
How do recordings and replays work?Recording starts only when the host starts it and the recording service accepts the session. A replay exists after that recording finishes and is stored.
Live Streaming
How do I report abusive live chat?Report abusive chat with the session and what was said, using a support ticket or the report tools on the session if they are shown.
Live Streaming
How do I resolve audio or video issues?Most audio and video issues are device permissions, the wrong input, or a weak connection.
Live Streaming
What should I check if a stream fails to start?Check that you are signed in, the browser allowed the camera, and the session status changes to live.
Digital Products
What digital products can I sell?You can sell digital listings such as online courses, templates, guides, and other items in the digital catalog. A product can be one-time access or recurring access when you set it up that way.
Digital Products
How do I create a digital product?Create a product in the seller tools, mark it as digital, set the price, and add the file or access details buyers should receive.
Digital Products
How do I upload digital files?Upload the buyer file in the digital product form, or provide an access URL the form accepts.
Digital Products
How do I set a price?Set the price and currency on the digital product. Recurring products also use the billing period you configure.
Digital Products
How does digital product delivery work?After a successful payment, Jimvio grants the buyer access to that digital product. If the product is recurring, access follows the billing period and can end when it expires.
Digital Products
How do customers access purchases?Customers open the digital purchase from the account they used to pay, after the payment succeeds.
Digital Products
What should I do if a download fails?Confirm the order is paid, then retry the download from the purchase while signed in to the buying account.
Digital Products
How do I update a digital product?Edit the digital product in seller tools and replace the file or URL, then save.
Digital Products
How do I manage digital product sales?Digital sales appear with your other products and orders in the seller tools, including sale counts on each listing.
Digital Products
How do refunds work for digital purchases?A digital refund exists only when the order or payment shows it. Access may already have been granted.
Digital Products
How do I protect my intellectual property?Sell files you have rights to, and report copies that use your work without permission.
Digital Products
How do I sell educational content?Sell a course or guide as a digital product, or host a course inside a community for members.
Digital Products
Are subscriptions supported?Recurring access is supported when the product’s pricing type is recurring and you set a billing period. Access can end when the subscription expires.
Digital Products
What file types and size limits apply?The digital product form accepts the file types and sizes it is configured to accept. A rejection message on that form is the limit that applies.
Orders & Shipping
How do I view order status?Order status is on the order page after you sign in.
Orders & Shipping
How do shipping estimates work?Shipping information is whatever the product and checkout show for that item. Jimvio does not guarantee a delivery date in Help.
Orders & Shipping
How do I access tracking information?Tracking is the tracking number stored on the order, when one exists.
Orders & Shipping
Why has tracking not updated?Tracking stays unchanged until the seller, supplier, or carrier provides a new update Jimvio can store.
Orders & Shipping
What should I do if an order is delayed?Use the order status and tracking first. Contact support with the order reference if there is no movement and no next step on the order.
Orders & Shipping
What should I do if an item arrives damaged?Keep the order reference and describe the damage in a support ticket so the order can be reviewed.
Orders & Shipping
How do I report a missing package?Report a missing package from the order, after you confirm the status and any tracking events.
Orders & Shipping
How do returns work?A return happens through the order flow when that order supports it, or through a support review when it does not.
Orders & Shipping
How do cancellations and refunds work?Cancellation stops an order only when the order records it. A refund exists only when the payment record shows the refund.
Orders & Shipping
What happens when a supplier cannot fulfill an order?If a connected supplier cannot fulfill an item, the order or supplier status should show that failure. The buyer is not expected to guess.
AI Tools
What AI-powered tools are available on Jimvio?Jimvio AI is the assistant used in the product, including the support assistant on this Help Center and the existing Jimvio AI chat. Some areas, such as Affiliates and Wallet, also have their own AI pages.
AI Tools
How does Product Finder work?Jimvio does not have a separate tool named Product Finder. Search the marketplace or the Commerce supplier catalog for products.
AI Tools
How can Content Drafts help?There is no separate Content Drafts product. Write posts in the community composer and campaign text in the campaign brief.
AI Tools
How does Campaign Setup assist users?Campaigns are created in the campaign center. Jimvio AI can explain those steps, and it does not create or fund a campaign by itself.
AI Tools
How does Creator Search work?There is no separate Creator Search AI. Browse creators in the UGC area and review people who apply to your brief.
AI Tools
What information appears in Sales Snapshot?There is no page named Sales Snapshot. Sales figures that Jimvio stores are on seller orders, commerce analytics when you have that page, and the wallet.
AI Tools
How does Listing Helper work?There is no Listing Helper product. Create and fix listings in the seller product form.
AI Tools
How should I review AI-generated content?Read any assistant answer against the product page before you act, especially for money, orders, verification, or approvals.
AI Tools
What should I do if an AI tool returns an error?Retry once. If the assistant is unavailable, use help search and the related article. Your orders and wallet are unaffected by an AI error.
AI Tools
How is user data handled when using AI features?Do not put passwords, full card numbers, private keys, or authenticator codes into AI prompts. The assistant should refuse requests for secrets and for other people’s accounts.
Technical Support
Why is a page not loading?A page fails to load when the network drops, the session expired, or the server returns an error.
Technical Support
What should I do if a button does not work?Confirm the button is enabled, required fields are filled, and you only clicked it once.
Technical Support
How do I resolve a failed upload?Retry the upload after you confirm the file finished sending and the form accepted the type.
Technical Support
What should I do if my dashboard is blank?Reload, confirm you are signed in, and open the specific tool from the navigation if the home dashboard is empty.
Technical Support
How do I troubleshoot login issues?Reset the password, confirm the email, and try a private window before you assume the account is locked.
Technical Support
What should I do if a feature is unavailable?Use the feature only where the navigation or page shows it. A missing control means it is not available on that account or not part of the product.
Technical Support
How do I report a bug?Report a bug with a support ticket that says what you clicked, what you expected, and what happened.
Technical Support
How do I submit a feature request?Submit a feature request as a support ticket with the feature issue type, or use Send Feedback where that form is still available.
Technical Support
What diagnostic information should I provide?Provide the page URL, time, account email, and any order or ticket reference. Omit secrets.
Technical Support
How do I check whether an issue is account-specific?Compare the same page while signed in, in a private window, and if possible on a second account you own.
Technical Support
How do I contact the support team?Contact support from Help. Use the support chat on Help pages, create a ticket while signed in, or email info@jimvio.com.
Technical Support
How do I follow up on an existing ticket?Open the ticket from My Tickets and reply there. The reply is saved on that thread.