Question 1

How do I create a Jimvio account?

Accepted Answer

Create a Jimvio account on the registration page with an email address you can access.

Question 2

How do I sign in?

Accepted Answer

Sign in from the Jimvio login page with the email and password for your account.

Question 3

How do I reset my password?

Accepted Answer

Reset your password from the Forgot password page; Jimvio emails a reset link to the address on the account.

Question 4

What should I do if I cannot access my account?

Accepted Answer

Start with a password reset to the email on the account, then contact support if you no longer control that email.

Question 5

How do I update my profile?

Accepted Answer

Update your name and profile details from Identity settings after you sign in.

Question 6

How do I change my email address?

Accepted Answer

Your sign-in email is the address on the account; change it only through the account security flow, not by editing a public profile name.

Question 7

How do I verify my account?

Accepted Answer

Verify your identity from the Identity verification page when Jimvio asks you to, and complete any business verification required for selling.

Question 8

Why might verification be required?

Accepted Answer

Jimvio asks for verification when an action needs a confirmed identity or business, such as selling physical products or receiving certain payouts.

How do I contact the support team?

What to do