What diagnostic information should I provide?
Updated 2026-10-10
Provide the page URL, time, account email, and any order or ticket reference. Omit secrets.
What to do
- Copy the URL.
- Note the browser and whether you were signed in.
- Copy the on-screen error.
- Add an order, wallet, campaign, or ticket reference if the issue is about that record.
Eligibility
Do not include passwords, full card numbers, private keys, authenticator codes, or session cookies.
If something goes wrong
- Screenshots should hide secrets.
- Another person’s email is not required.
Add the details to the existing ticket instead of opening a second one.
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