How do I address a rejected submission?
Updated 2026-10-10
Read the rejection reason on the submission. Send a new submission only if the campaign still allows one.
What to do
- Open the submission status.
- Compare it with the brief.
- Fix the gap and resubmit when the campaign lets you.
- Do not expect payment for the rejected item.
Eligibility
The brand’s decision is stored on the submission. Support does not overturn it unless the campaign tools failed.
If something goes wrong
- Arguing in a ticket does not change a recorded decline.
- Resubmitting the same file usually fails the same check.
If the product shows no reason and the status looks stuck, ticket the campaign and submission ids from the page URL.
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