How do I check whether an issue is account-specific?
Updated 2026-10-10
Compare the same page while signed in, in a private window, and if possible on a second account you own.
What to do
- Reproduce the click on your account.
- Try a private window.
- Try another browser.
- If a second account you control works, say that in the ticket.
Eligibility
Do not ask someone else for their password to test. Support can see your ticket’s account, not a shared login.
If something goes wrong
- A missing order on one account is often the wrong login.
- A site-wide outage usually fails in a private window too.
Write the result of those checks in the ticket.
Was this article helpful?