How is user data handled when using AI features?
Updated 2026-10-10
Do not put passwords, full card numbers, private keys, or authenticator codes into AI prompts. The assistant should refuse requests for secrets and for other people’s accounts.
What to do
- Ask about product steps, not about another user.
- Keep payment questions to your own order or wallet reference.
- Use a ticket for account-specific investigation.
- Sign in before asking the assistant about your tickets. It can only see your own.
Eligibility
Provider prompts are sent to the configured model on the server when a live key exists. Keys stay on the server. Help does not claim a training opt-out beyond what the provider and Jimvio account settings actually offer.
If something goes wrong
- The assistant cannot reveal internal notes on a ticket.
- A question about someone else’s balance is refused.
Report a prompt that asked you for a password as suspicious activity.
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