Account & Security

How do I protect my account?

Updated 2026-10-10

Protect the account by using a unique password, keeping the email inbox private, and turning on authenticator-based sign-in where Jimvio offers it.

What to do

1. Use a password you do not reuse on other sites.
2. Open account security and enable the authenticator option if it is shown.
3. Sign out on devices you do not control.

Eligibility

Support will never ask you to send your password, authenticator code, or backup codes.

If something goes wrong

• If a message claiming to be Jimvio asks for your password, do not reply. Use the contact paths inside the signed-in Help Center.
• Sharing a screen that shows wallet or verification pages can expose private data.

If you think someone else signed in, change the password and report suspicious activity.