AI Tools

What should I do if an AI tool returns an error?

Updated 2026-10-10

Retry once. If the assistant is unavailable, use help search and the related article. Your orders and wallet are unaffected by an AI error.

What to do

1. Read the error on the AI panel.
2. Retry the question once.
3. Search Help for the topic.
4. Open the actual product page for the account fact you needed.

Eligibility

A missing provider key makes the support assistant answer from published help articles instead of a live model. It is not a failed order.

If something goes wrong

• Do not resubmit a payment because chat failed.
• Copy the error text into a technical ticket if it persists.

Include the time and the page URL, not your prompt if it contains private data.