Brand Campaigns

How do I resolve a campaign dispute?

Updated 2026-10-10

Use the submission status and brief as the record, then open a support ticket if the campaign tools do not match what they show.

What to do

1. Gather the campaign link, submission status, and brief text.
2. Try to resolve approval or a revision inside the campaign.
3. Open one ticket if money or status looks wrongly recorded.

Eligibility

Support can look at the stored campaign. Support does not replace the brand’s creative decision when the tool recorded it correctly.

If something goes wrong

• Paying a creator outside Jimvio splits the record.
• A dispute ticket is not a refund.

Include both account roles: brand or creator, and the references from the URL.