What should I do if a feature is unavailable?
Updated 2026-10-10
Use the feature only where the navigation or page shows it. A missing control means it is not available on that account or not part of the product.
What to do
- Search Help for the feature name.
- Check the page that should contain it while signed in.
- Read any verification or permission message.
- Do not follow instructions for a button that is not there.
Eligibility
Examples that are not separate products include Product Finder, Listing Helper, and a live-room checkout. Help articles say when a named idea is not implemented.
If something goes wrong
- Clearing cache does not add a feature.
- Support cannot enable an unbuilt feature from a ticket.
Send a feature request if you want the product to add it.
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