Why might an account action be restricted?
Updated 2026-10-10
An action is restricted when the account is missing a required verification, the feature is unavailable for that account, or a review is still pending.
What to do
- Read the exact message on the button or page.
- Open Identity verification if the message mentions verification or business approval.
- Check wallet or campaign status if the message is about payouts or submissions.
Eligibility
Restrictions are specific. A buyer can still browse while a seller action is blocked.
If something goes wrong
- Refreshing does not override a verification requirement.
- Support cannot mark a verification approved from a ticket if the review is still pending.
Open a ticket with a screenshot of the message and the page URL if the product gives no reason.
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