Marketplace

What should I do if an order is delayed?

Updated 2026-10-10

Check the order status first, then contact support with the order reference if it stays stuck.

What to do

1. Open the order and note the latest status and any tracking number.
2. For a supplier-fulfilled item, the update depends on the supplier, not a date promised in chat.
3. If nothing changes and the seller tools show no next step, open a ticket.

Eligibility

Jimvio does not guarantee a delivery date. Shipping depends on the seller or supplier for that product.

If something goes wrong

• Paying again creates a separate charge risk. Check the existing order first.
• A pending payment is not a shipped order.

Include the order reference and the last status you can see.