How do I track an order?
Updated 2026-10-10
Open the order and read the status and tracking number if the seller or supplier has added one.
What to do
- Sign in and open Orders.
- Select the order.
- Review the status. Use the tracking number only when one is shown.
Eligibility
Tracking exists after someone stores a tracking number on the order. Jimvio cannot show a carrier update that was never provided.
If something goes wrong
- No tracking number yet usually means the order is still being prepared.
- A tracking number that does not update is a carrier or supplier delay, not proof the order is lost.
If the status stays unchanged and you need help, open a ticket with the order reference.
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