Why might a payment method be unavailable?
Updated 2026-10-10
A method is unavailable when checkout or the wallet does not list it for that action.
What to do
- Read the methods on the current page.
- Try the action again after signing in, because wallet payment requires your account.
- Choose another listed method if you still want to continue.
Eligibility
Availability depends on the provider configuration, the order, and your account. Support cannot switch on an unlisted method from a ticket.
If something goes wrong
- A disabled payout method is different from a missing checkout method.
- Clearing your cache does not add a provider Jimvio has not enabled.
If a method disappeared that the same page showed minutes earlier, ticket the time and the order reference.
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