Payments & Payouts

How do I report a payment problem?

Updated 2026-10-10

Report a payment problem with a ticket that includes the order or transaction reference and what the page currently shows.

What to do

1. Copy the order, checkout, or wallet reference.
2. Create a ticket under Payments & Payouts.
3. Describe the status you see. Do not include card numbers, passwords, or one-time codes.

Eligibility

Support investigates records. Filing a ticket does not refund or complete a payout.

If something goes wrong

• If you are unsure the payment finished, check Orders and Transactions before paying again.
• Never send a full card number to prove a charge.

You will see the ticket under My Tickets when you created it while signed in.