How do I verify the status of a transaction?
Updated 2026-10-10
Verify a transaction by opening it in Orders or Wallet transactions. That status is the one support will use.
What to do
- Sign in.
- Open the order or the wallet transaction.
- Read the status text. Pending, failed, and completed mean different things.
Eligibility
Email receipts and provider pages can lag. If they disagree with Jimvio, use the Jimvio reference in a ticket rather than assuming either side is final.
If something goes wrong
- Do not mark your own records as paid.
- Asking the assistant whether a payout succeeded will not change the wallet.
Copy the reference into a ticket if you need a person to review a mismatch.
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