How do I request account deletion?
Updated 2026-10-10
Jimvio does not offer a self-serve delete button. Request deletion by opening a support ticket while signed in to that account.
What to do
- Sign in to the account you want closed.
- Open Create a ticket, choose Account & Security, and ask for account deletion.
- Confirm the request when support replies. Deletion is not completed when the ticket is submitted.
Eligibility
Open orders, wallet balances, or legal retention rules can delay or limit deletion. Support will tell you what still has to be resolved.
If something goes wrong
- Do not create the request from someone else’s account.
- Withdrawing eligible funds is separate from closing the account and must be done from the wallet if a payout method is available.
Keep the ticket reference. You will not be able to sign in after a deletion is actually completed.
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