How do I access tracking information?
Updated 2026-10-10
Tracking is the tracking number stored on the order, when one exists.
What to do
- Open the order.
- Copy the tracking number if it is shown.
- Use the carrier named with that number. If no carrier is named, the number alone is all Jimvio has stored.
Eligibility
Digital orders do not have courier tracking. They grant access after payment.
If something goes wrong
- No number means tracking has not been added yet.
- A number that the carrier does not recognize should be reported with the order reference.
Sellers add the number from their order tools. Buyers cannot type one in.
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