Why has tracking not updated?
Updated 2026-10-10
Tracking stays unchanged until the seller, supplier, or carrier provides a new update Jimvio can store.
What to do
- Confirm a tracking number is on the order.
- Check the carrier with that number.
- If the order has no number, the shipment may not have been handed off.
Eligibility
Jimvio does not poll every carrier in real time for every order. The order page shows the latest stored status.
If something goes wrong
- Refreshing the page will not create a tracking number.
- Weekends and supplier processing can leave a new order without movement.
Ticket the order reference if the seller tools and the buyer page disagree.
Was this article helpful?