Marketplace

How do cancellations work?

Updated 2026-10-10

A cancellation changes the order only when the order tools record it. Submitting a request is not the same as a completed cancellation.

What to do

1. Open the order and see whether cancellation is offered.
2. If the order is already being fulfilled, use a support ticket and include the order reference.
3. Check the order status after any change. Do not rely on a chat message alone.

Eligibility

Shipped or supplier-submitted orders may not be cancellable. Refunds, when they happen, are recorded on the order or payment, not assumed.

If something goes wrong

• If you still see a charge, look at the payment status before opening a second dispute.
• Canceling does not always return funds instantly.

Use the refunds article if money should return after a canceled order.