How do refunds work?
Updated 2026-10-10
A refund is real only when the order or payment record shows it. Jimvio support does not promise a refund in advance.
What to do
- Open the order and review its payment status.
- If the product or seller flow offers a return, follow that flow.
- If you need a review, open a ticket with the order reference and what went wrong.
Eligibility
Eligibility depends on the order state, whether the item was digital or physical, and whether a provider can return the payment. Digital access that was already granted may be handled differently from an unshipped physical item.
If something goes wrong
- A ticket marked open is not a refund.
- Do not send full card numbers. The order reference is enough to find the payment.
Watch the order and your wallet or payment method for the provider’s result.
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