Communities

How do I resolve access problems?

Updated 2026-10-10

Access fails when the person is signed into the wrong account, the community is paid and unpaid, or their membership is inactive.

What to do

1. Confirm they are signed in.
2. Open the community join or subscribe page.
3. Complete payment if the community is paid and the page asks for it.
4. Owners can recheck the member in the owner console.

Eligibility

A public community can still hide owner settings. A paid community does not unlock because someone has the link.

If something goes wrong

• Refreshing does not create a membership.
• Support cannot grant access to a paid community without a recorded membership.

Ticket the community URL and the account email if the member page shows active but the feed is blocked.