How do I contact a seller, if supported?
Updated 2026-10-10
Use the order or messaging entry Jimvio shows for that purchase. Do not move payment off Jimvio.
What to do
- Open the order.
- Use Messages if the order or product offers a conversation.
- Keep the discussion about that order.
Eligibility
Messaging is available where the product exposes it. There is not a separate guaranteed live chat with every seller.
If something goes wrong
- If you cannot find a message button, use a support ticket with the order reference.
- Never send card details in a message.
Support can see the ticket you open. Support does not join a private seller chat unless you describe the issue.
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