What should I do if an item arrives damaged?
Updated 2026-10-10
Keep the order reference and describe the damage in a support ticket so the order can be reviewed.
What to do
- Open the order and confirm it is the delivery you received.
- Create a ticket under Orders & Shipping.
- Describe the damage and include photos only if they do not show personal documents or payment cards.
Eligibility
A damaged-item report is a request for review. It is not an automatic refund.
If something goes wrong
- Throwing the item away before anyone asks can make review harder.
- Digital products do not use this shipping path.
Watch the ticket for a request for more detail.
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