Orders & Shipping

What should I do if an order is delayed?

Updated 2026-10-10

Use the order status and tracking first. Contact support with the order reference if there is no movement and no next step on the order.

What to do

1. Open the order and note the status.
2. If a supplier fulfills it, the timing follows that supplier.
3. Open one ticket for that order.

Eligibility

There is no guaranteed delivery date. A delay is not automatically a refund.

If something goes wrong

• Do not place a second order for the same item until you know the first charge failed.
• Marking a ticket urgent does not change carrier transit.

Include the last tracking event you can see.