Dropshipping

How do I handle delayed shipments?

Updated 2026-10-10

Read the supplier and Jimvio order status. A delay is not a delivery date you can invent for the buyer.

What to do

1. Open the order and any tracking event.
2. Check Commerce for a supplier error.
3. If there is no update, open one ticket with the order reference.

Eligibility

Apologies in chat do not change the carrier. Buyers should use the order page for the stored status.

If something goes wrong

• Do not ask the buyer to pay again.
• Do not mark the order delivered without a real delivery.

Include the last supplier status text in the ticket.