Digital Products

What file types and size limits apply?

Updated 2026-10-10

The digital product form accepts the file types and sizes it is configured to accept. A rejection message on that form is the limit that applies.

What to do

1. Use the upload control on the digital product.
2. If the file is rejected, read the message.
3. Compress or pick a type the form lists, or use an access URL when the form allows one.

Eligibility

This help article does not invent a megabyte cap or a file-type list beyond what the form enforces. Chat attachments elsewhere are unrelated to product files.

If something goes wrong

• Renaming an unsupported file does not make it valid.
• Very large files that time out should be retried once and then reported as an upload failure.

Ticket a technical issue with the error text if a normal file the form should accept keeps failing.