Dropshipping

What should I do if an import fails?

Updated 2026-10-10

An import fails when the product does not appear in your store or Commerce shows an error. Retry only after you confirm it is absent.

What to do

1. Read the error on the import action.
2. Refresh your product list.
3. Retry once if the list does not contain the product.
4. If it fails again, copy the error text into a ticket.

Eligibility

Supplier credentials and catalog availability are configured in Commerce and admin supplier settings. A failed import does not create a live listing.

If something goes wrong

• Importing the same product repeatedly can create duplicates if the first one actually succeeded.
• A photo that failed to copy can still leave a product that needs images.

Include the supplier product identifier shown in Commerce.