Account & Security

What should I do if I suspect unauthorized access?

Updated 2026-10-10

Change your password immediately, then tell support what changed that you did not do.

What to do

1. Reset the password from a device you trust.
2. Review wallet withdrawals and payout methods you do not recognize.
3. Open a support ticket with the dates and references of unexpected activity.

Eligibility

Jimvio cannot reverse a completed payout or payment from the ticket form alone. The wallet and payment records are the source of truth.

If something goes wrong

• Do not send screenshots that include full card numbers or authenticator codes.
• Do not keep using a password that may have been exposed.

Include order, withdrawal, or ticket references. Support will look up only the account that owns the ticket.