How do I report suspicious activity?
Updated 2026-10-10
Report suspicious activity with a support ticket that describes what you saw, without sending secrets.
What to do
- Sign in if you can.
- Create a ticket under Account & Security and choose the account issue type.
- Include dates, pages, and any order or transaction reference. Leave out passwords and full card numbers.
Eligibility
Reports about another person’s account are investigated only to the extent Jimvio can verify them. You will not receive that person’s private records.
If something goes wrong
- Forward unexpected Jimvio-looking emails only if support asks. Do not click payment links in those emails.
- A report does not freeze a wallet by itself.
If money moved, also note the wallet transaction reference from your own transaction history.
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