How do refunds affect earnings?
Updated 2026-10-10
A refund reduces the related earning when Jimvio records the refund. Until that record exists, the wallet does not change.
What to do
- Find the order that was refunded.
- Check the wallet transaction for a reversing entry.
- Do not withdraw an amount the wallet no longer shows as available.
Eligibility
Affiliate commission on a canceled or returned order can be rejected or reversed. Seller earnings already withdrawn are not automatically pulled back by a help article; the wallet and payment records decide.
If something goes wrong
- An open support ticket is not a refund.
- A buyer’s refund request does not by itself debit you until the refund is recorded.
Include both the order reference and the wallet transaction reference if they disagree.
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