Orders & Shipping

How do returns work?

Updated 2026-10-10

A return happens through the order flow when that order supports it, or through a support review when it does not.

What to do

1. Open the order.
2. Follow a return action if one is shown.
3. Otherwise open a ticket with the order reference and the reason.

Eligibility

Physical and digital purchases are different. Access that was already granted for a digital product is not a parcel you ship back.

If something goes wrong

• Sending an item back without a recorded return can leave the order unchanged.
• A return request is not a completed refund.

Check the order later for a refund or status change.