Account & Security

How do I verify my account?

Updated 2026-10-10

Verify your identity from the Identity verification page when Jimvio asks you to, and complete any business verification required for selling.

What to do

1. Sign in and open Identity verification.
2. Submit the checks the page requests. A verification fee can apply and is paid with the methods shown on that page.
3. Wait for the review status on the verification page to update. A ticket does not mark you verified.

Eligibility

Personal verification and business verification are separate. Physical-product selling can require business verification even if your profile is complete.

If something goes wrong

• If payment for a verification fee is pending, check the status on the verification page before paying again.
• If the provider page fails to load, try another browser and then contact support with the time of the attempt, not with document images in chat.

Do not treat a pending review as approved. Sell or withdraw only when the product shows the required status.